Service marketplace operations
147 tangled automations, untangled
A marketplace operations team's entire business logic lived in 147 undocumented automations spread across 6 legacy databases, and some had silently stopped working. Tillr Systems audited every one, rebuilt the critical 22 as monitored production scenarios, and recovered 8 automations that had failed with no error and no alarm.
147
automations audited and mapped
22
rebuilt, live, and monitored
8
silently-broken workflows recovered
The problem
Years of growth had left the team's CRM, partner, and referral logic buried in automations nobody fully understood. Some fired. Some didn't. Nobody could say which, and every change risked breaking something invisible. The stack worked until the day it wouldn't, and there was no map.
What we built
- Deep audit of all 147 automations across 6 databases, reconstructing what each one actually did
- 22 critical scenarios rebuilt on modern, monitored infrastructure with validation tooling
- 8 silently-broken automations identified and their functionality recovered
- A documented migration runbook, so anyone can maintain the system after its builder moves on
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