Terms of Service
Last updated: August 11, 2026
1. What We Do
Tillr Systems designs and builds custom business software — web and mobile applications, internal systems, and the integrations between them. Work is quoted and agreed in writing before it starts. Anything outside that written scope is a separate piece of work, quoted separately.
2. Ownership & IP
You own what we build for you. On final payment for a piece of work, the system built for your business is yours outright: its custom code, your data, your content and branding, and the accounts it runs in. You don't need our permission to change it, host it elsewhere, or hire someone else to work on it, and there is no per-seat fee to keep using it.
What stays ours is the general-purpose part: the Tillr Systems name and branding, our own tooling, libraries and frameworks, and the methods and know-how we work with — including reusable components we write during your project that aren't specific to your business. Where any of that is embedded in what we deliver, you get a permanent, transferable licence to keep using it as part of your system, at no further cost and with no obligation to us.
We build similar systems for other clients. Nothing in this agreement stops us working in your industry, building software that solves the same kind of problem, or reusing our own general components and know-how on other projects. What we never reuse is anything specific to you: your data, your customers, your pricing, your processes, your branding, and anything you tell us in confidence.
Before final payment, work in progress remains ours. That's the only leverage the arrangement has, and it's the reason we can quote a flat price up front.
3. AI Disclaimer
Some systems we build use AI to answer questions, draft text, or summarise your own records. Those answers should be read before they're acted on. They are not a substitute for professional advice, and we can't guarantee they're right every time. The same applies to the assistant on this website.
4. Limitations
We build carefully and we test, but no software is free of defects. What we deliver is provided without a guarantee of uninterrupted operation or of any particular business result. Once a system is handed over and you're running it, keeping it running is yours unless you're on a support plan.
5. Payment
Every project is scoped before it is quoted. The quote is a flat price for an agreed scope, not an hourly estimate, and it is paid in milestones set out in that quote. Invoices are due on the terms stated there; if one goes unpaid we may pause work until it is settled, and ownership under section 2 transfers on final payment. If the scope changes because you want something different, we re-quote before doing it rather than billing you for a surprise.
6. What We Need From You
Builds depend on a few things from your side: timely access to the systems and accounts we're integrating with, someone available to answer questions and approve work, and any existing data or content you want carried over. If those are delayed, the dates move — we'll tell you that as it happens rather than absorb it quietly and miss a deadline without explanation.
7. Support & Maintenance
Build work is quoted and billed as a flat price for an agreed scope, not hourly. Ongoing support is optional and month-to-month — bug fixes, small changes, and keeping dependencies current. You can start, pause, or stop it whenever you like, and stopping it doesn't affect your ownership of the system or your ability to keep using it.
8. Third-Party Services
Most systems connect to outside platforms — payment processing, email, storage, scheduling, and similar. Those run under their own terms, in your accounts, and you're billed by them directly. Tillr Systems isn't responsible for their downtime, pricing changes, or decisions they make about their own products.
9. Ending the Work
Either of us can end an ongoing support plan at any time, with no notice period and no exit fee. If a build is cancelled partway through, you pay for the work completed to that point and we hand over what's been built. Systems already paid for and delivered stay yours regardless — there is no access we can switch off.
10. Legal Compliance
You are responsible for making sure the way you use your system complies with the laws that apply to your business, particularly in regulated industries. Tillr Systems is not liable for misuse or for non-compliance in how a system is operated.
11. Limitation of Liability
To the fullest extent permitted by law, our total liability shall not exceed the fees you paid for services in the 12 months preceding the incident.
12. Indemnification
You agree to indemnify and hold harmless Tillr Systems from any claims, damages, or liabilities arising from how a delivered system is used or operated after handover.
13. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including natural disasters, outages, or third-party service disruptions.
14. Modification
We may update these terms as needed. Updates will be reflected by the new effective date at the top of the page.
15. Governing Law & Jurisdiction
These terms are governed by the laws of the State of Florida. Any disputes must be resolved in the courts of Duval County, Florida.
16. Contact
For questions or concerns, reach out to contact@tillrsystems.com